Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@faucetgennie.com.
Returns:
All returns are subject to the terms and conditions of the BTI/AquaNuTech warranty. A Returned Goods Authorization Number
(RGA#) must be obtained by the customer from the BTI/AquaNuTech Customer Service Department prior to any merchandise return.
The RGA# must appear on the return document (packing slip) and a copy of the approved RGA form and RGA# must be in the carton with the returned unit.
Upon inspection, BTI/AquaNuTech, at its option, will either repair or replace the item if the defect falls under the guidelines of the warranty.
New, unused, and sealed merchandise in its original packaging and of current product design accepted by BTI/AquaNuTech for return is subject to a 25% restocking charge. Customers must pay freight costs for any return.
If the returned product has been damaged by the customer or is damaged in the return process BTI/AquaNuTech retains the right to cancel the restock fee and charge up to the full purchase price of the merchandise.
BTI/AquaNuTech will issue a credit(s) to the customer’s account upon receipt, inspection, and findings concurrent with the policies as stated above. The credit to the customer’s account will be valid towards the purchase of merchandise from BTI within the next 180 calendar days from the date the credit is issued to the customer’s account.
BTI/AquaNuTech will automatically apply for all credits on the customer’s account against future purchases of BTI/AquaNuTech merchandise. If no merchandise is ordered by the customer within the 180 day period the credit is on the customer’s account the credit will be considered null and void and the RGA returned product(s) will not be returned.
Please email us with any returns questions at returns@faucetgennie.com with the shipment tracking number.
