Shipping

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Order Confirmation:

  As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

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Order Shipment within US:

  Faucetgennie.com offers free Standard Shipping on all orders over $100 as a courtesy to our customers. We make every effort to provide as accurate shipping times as possible, but these may vary depending on the shipping company and are beyond our control. If your order is in stock and we process the charges to your credit card, it will ship within five business days (usually in 2 days) from the date of your order, but some special or custom products may take up to six weeks. This will be clearly stated on the Shipping Section of  the Product Page. We will send you a tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive a tracking information from us within six business days of your order, feel free to follow up with us at orders@faucetgennie.com. 

   Faucetgennie.com will not be held liable for any extra shipping charges made as a result of customer absence, incorrect shipping addresses, or package refusal (please follow our Inspection Guide). If you reject any shipment from Faucetgennie.com, you will be responsible for all delivery costs, as well as the expense of returning the package to the manufacturer and restocking fees. This amount will be deducted from the total.

Please keep in mind that we do not cover the additional costs of shipping to Alaska, Hawaii, or Puerto Rico.

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 Prior Delivery:

Please ensure that the delivery service will have the necessary access to complete the delivery on time. Please make the necessary arrangements to allow access ahead of time. If you believe that the delivery service will have difficulty delivering to your home for any reason, please notify us in advance. 

Note: Freight delivery for a large items is guaranteed only until your curbside, which means the driver will not be able to bring it into your home. Please ensure that someone else will be able to do that.

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Product Inspection Guide:

 Please inspect all items upon receiving your package. Precisely inspect all box(s) to ensure that no damage (including box corners, wet or dirty box or shipping labels) has occurred.

Please sign for both the piece(s) count and the pallet count(s). The freight carrier has acknowledged receipt of this shipment in good condition from our facilities.
Even if the package is only slightly damaged, with small dents, crushed sides or corners, it is very important to write "Packaged Damaged" on the shipping form.

Take the item from the box and carefully inspect it. Please make sure to notify us within 24 hours from receiving the product about any damages.

We cannot guarantee that we will accept responsibility if we are not notified within 24 hours of receiving the product that it is damaged.