User Manual & Installation Guides

Installation & Parts 

We recommend our products be installed and serviced by a licensed professional plumber or contractor to avoid any improper installation. Warranty is automatically void if any product has been tampered with, improperly installed, altered, or damaged due to misuse or abuse during installation.

Pre-Installation Tips:

• Ensure that the floor is even.
• The water-overflow fitting is supplied with the product, however other accessories like the slip joint and adaptors are not included and must be purchased separately.
• Because of the technical features of the product, it should be used only with the supplied waste-overflow or specific 3rd party models that have been tested and approved by us.
• A handgrip application for our product is not available.
• The bathtub must be carried in an upside-down position. Do not lift or support the bathtub by the panels.
• Place the bathtub by raising it up 3½” with 4x4 pieces of lumber so you can have access from the bottom of the bathtub

Product Care and maintenance tips:

• The bathtub must be carried upsidedown
• It must never be carried by its panel.
• The waste-overflow fitting is pre-installed with the bathtub at the factory. The corrugated extender must be removed and discarded unless there is absolutely no other way to complete the installation. The waste pipe/p-trap connection must be made directly to the waste/drain outlet located at the bottom of the tub.
• The bathtub is leveled via a water level at the intended local installation area.
• The bathtub is leveled via a water level at the intended local installation area.
• Place the bathtub by raising it up 3½” with 4x4 pieces of lumber so you can have access from the bottom of the bathtub. Important note: during the installation, the bathtub should not be turned on its side to prevent its weight from deflecting its monobloc sides. This is why it is important to use supports to raise the bathtub above the floor. This will also provide you with easy access to the internal plumbing parts.
• The monobloc sides of the bathtub touching the floor should be marked.
• The water outlet pipe should be connected.
• Foot leveling lock nuts are adjusted.
• Silicone is applied to the feet of the bathtub that stands on the floor.
• When the installation is completed, the bathtub is taken down from the supports (ie 2 x 4x4’s). If necessary, installation is completed by applying silicone at several points between the bottom panel and floor.
• Any remaining protective packaging should be removed only after the bathtub installation and other construction work in the bathroom is fully finished.

Dakota Freestanding_Tub_Installation

Dakota Acrylic Tub Warranty

Warranty

Shipping

Order Confirmation:

  As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

 Order Shipment within the US:

  Faucetgennie.com offers Free Standard Shipping on all orders over $75 as a courtesy to our customers. We make every effort to provide as accurate shipping times as possible, but these may vary depending on the shipping company and are beyond our control. If your order is in stock and we process the charges to your credit card, it will ship within five business days (usually in 2 days) from the date of your order, but some special or custom products may take up to six weeks. This will be clearly stated on the Shipping Section of the Product Page. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@faucetgennie.com. 

   Faucetgennie.com will not be held liable for any extra shipping charges made as a result of customer absence, incorrect shipping addresses, or package refusal (please follow our Inspection Guide). If you reject any shipment from Faucetgennie.com, you will be responsible for all delivery costs, as well as the expense of returning the package to the manufacturer and restocking fees. This amount will be deducted from the total.

Please keep in mind that we do not cover the additional costs of shipping to Alaska, Hawaii, or Puerto Rico.

 Prior Delivery:

Please ensure that the delivery service will have the necessary access to complete the delivery on time. Please make the necessary arrangements to allow access ahead of time. If you believe that the delivery service will have difficulty delivering to your home for any reason, please notify us in advance. 

Note: Freight delivery for large items is guaranteed only until your curbside, which means the driver will not be able to bring it into your home. Please ensure that someone else will be able to do that.

Product Inspection Guide:

 Please inspect all items upon receiving your package. Precisely inspect all box(s) to ensure that no damage (including box corners, wet or dirty boxes, or shipping labels) has occurred.

Please sign for both the piece(s) count and the pallet count(s). The freight carrier has acknowledged receipt of this shipment in good condition from our facilities.
Even if the package is only slightly damaged, with small dents, crushed sides, or corners, it is very important to write "Packaged Damaged" on the shipping form.

Take the item from the box and carefully inspect it. Please make sure to notify us within 24 hours of receiving the product about any damages.

We cannot guarantee that we will accept responsibility if we are not notified within 24 hours of receiving the product that it is damaged.

Return Policy:

 Stylish® requires a Return Merchandise Authorization (RMA) number to be issued before accepting a return or replacement. Once the returned item is counted and inspected at our warehouse, credit or refund will be issued by Stylish®. Returned items are subject to a 25% restocking fee, have a time limitation of 30 days from the original purchase, and return shipping must be pre-paid by the customer if the item was not defective. All returns must be made in original packaging.

FAQ

Coming soon