Swiss Madison Warranty Policy
Swiss Madison® warrants that its products will be free of defects and materials in workmanship for a period of one (1) year on all products. Swiss Madison® will replace any product which does not meet this express warranty. Products are not warranted against regular wear and tear, nor are said to be of fitness for a particular use.
Swiss Madison® products are made with quality materials and excellent craftsmanship to provide our customers with beautiful, durable, long-lasting products. Should there be any defects in materials or craftsmanship under regular use that are discovered within the first year of installation, Swiss Madison® will provide replacement parts at no charge, or at its discretion, replace any product or part of the product that is deemed defective, under normal installation, use, service or maintenance. This warranty applies only to the original purchaser. Proof of purchase will be required in the instance of a claim.
Swiss Madison® recommends all installations of Swiss Madison® products be conducted by a licensed, professional plumber or contractor. Swiss Madison® will not be held responsible for any damage or product failure due to improper installation, misuse, or failure to utilize a licensed professional for installation. Swiss Madison® is not responsible for any installation or removal costs.
This One Year Limited Warranty Will Be Voided If:
- The installation recommendations were not followed by the installer
- The product has been moved from its initial place of installation
- The product has in any way been modified from its packaged state
- The product has been subjected to improper maintenance, abuse, misuse, excessive use of chemicals, accidents, or other damages, etc.
Swiss Madison® makes no implication that its products comply with any local building or plumbing codes. It is the consumer’s responsibility and obligation to determine local code compliance prior to and during installation. This warranty extends only to the original purchaser and first consumer.
Swiss Madison® is not responsible for any special, incidental, or consequential damages associated with the installation, replacement, return or use of the original purchaser’s product. This includes, but is not limited to: freight costs, labor, travel time, lost profit, home damages, and other contingent liabilities and costs (including, without limitation, costs associated with ‘professionals’ or ‘experts’, investigations, audits, analyses, attorneys and any other professional/hired services).
The Swiss Madison® warranty is a comprehensive and explicit limit of liability. All items not disclosed within the warranty are not addressable within the responsibility of Swiss Madison®. Certain states have variances regarding implied warranties; in those situations, we remain fully compliant.