ILVE Frequently Asked Questions

II. Installation

1. How does ILVE recommend that I install my range?

   Our ranges are calibrated before they reach our customers, making installation a fairly simple task. To prepare for installation, confirm that your home is able to accommodate your range. Determine whether your home uses natural gas or liquid propane for gas and dual fuel ranges. Dual fuel and electric ranges require 220V. The amperage requirements vary between models and can be found on each model’s spec sheet. To connect your range to electricity, utilize either a four-prong plug or a junction box. A certified electrician can assist you with any modifications to your home.
   
   First, unbox your range and attach the feet. Helpful videos on this process can be found here and here.
   
   Next, connect the hose to your home’s fuel source. The gas regulator, a necessary part of your fuel hookup, can be installed on either side of the back of the range.
   
   Ensure that the electrical connection is secure to complete the installation.
   
   As long as the range has not been altered beyond these installation steps, your warranty is intact. You can find a detailed Installation Manual and our Quick Start Guide here in order to begin using your ILVE range.

2. How do I install my ILVE cooktop?

   Please see the following video for unboxing instructions. Our cooktops have the same installation process as our ranges but depend more on the size, shape, and material of your counters. We recommend having a licensed professional assist with your installation.

    

3. How do I install the legs on my ILVE range?

   Plinth leg installation on Majestic II models and tubular leg installation on Nostalgie and Professional Plus models are designed to be completed by consumers.

    

4. How do I install the toekick on my ILVE range?

   Toekick installation is hassle-free and does not require a licensed professional.

    

5. How do I convert my ILVE range from natural gas to liquid propane?

   This process should be completed by a licensed plumber or an authorized servicer.

    

6. How do I install the rotisserie in my ILVE range?

   Rotisserie accessory installation varies dependent upon the model's oven size. Installation will also differ between Majestic II models as well as Nostalgie and Professional Plus models.

    

7. How do I install a gas regulator on my ILVE range?

   The gas regulator is an essential part of your range's fuel source connection. It is essential that the gas regulator is installed correctly and converted to the proper fuel type if necessary. Confirm that the gas regulator is installed per your range's specifications.

    

8. How do I install a griddle on my ILVE range?

   Each model and series, Majestic II, Nostalgie, and Professional Plus, will have different burner configuration. Please confirm on your spec sheet where you should install your griddle. Remove the grates over the appropriate burner(s) and place the griddle gently on top to install.

    

9. How do I install the backsplash on my ILVE Nostalgie range?

   The simple installation process consists of inserting two screws in the corresponding holes on the bottom left and right corners of the backsplash and connecting it to the range.

    

10. What should the minimum height between the range and the range hood be?

    The minimum height between the range and the range hood should be 25.6 inches or 65 centimeters.

11. Which circuit breaker is required for my range?

    The amperage requirements vary by model and can be found under the power category on the model's spec sheet.

     

III. Maintenance

1. How do I remove the door from my ILVE range?

   ILVE oven doors are removable for maintenance and easy cleaning. Open the warming drawer completely. Open the oven door at a 90-degree angle and use pliers to remove the door locks. Shift the oven door to a 45-degree angle and lift up and out. There should be little to no resistance as the oven door is removed.

    

2. How do I replace the gasket on my ILVE range?

   Gasket removal and installation does not require an authorized servicer and instructions can be found here.

    

3. How do I clean the burners on my Majestic II range?

   The Majestic II's burners are covered in a nanotechnological coating that prevents food and grime from building up on the surface. While this coating does make cleaning your Majestic II's burners easier, it requires specific cleaning practices in order to maintain the integrity of the coating.

    

4. How do I install the self-cleaning panels on my Nostalgie or Professional Plus range?

   The self-cleaning panels available for the Nostalgie and Professional Plus models prevent food and grime from building up on the inside walls of your range. Installation can be completed without an authorized servicer.

    

5. How do I clean the griddle?

   Allow the griddle to cool slightly, then cover the cooking surface with white vinegar. Allow the vinegar to sit for five minutes, then scrape the griddle with a flat spatula. A scouring pad may be required for heavy buildup.

IV. Servicing

(We should make a note that this section contains commonly asked questions by technicians and that these steps should only be completed by an authorized servicer. Please request service if you require it.)*

1. How do I replace my ILVE range's front glass panel?

   This process should be completed by an authorized servicer and varies between the Majestic II, Nostalgie, and Professional Plus series. However, the two glass panels nearest to the oven are fully removable for cleaning and maintenance.

    

2. How do I replace the timer on my ILVE range?

   This process should be completed by an authorized servicer.

    

3. How do I replace a spark module on my ILVE range?

   This process should be completed by an authorized servicer.

    

4. How do I replace the igniter on my ILVE range?

   This process should be completed by an authorized servicer.

    

5. How do I open the back of my ILVE range?

   The process to open the back of a Majestic II, Nostalgie, or Professional Plus range should only be completed by an authorized servicer.

    

6. How do I open the top of my ILVE range?

   Opening the top of your range should only be completed by an authorized servicer.

    

7. How do I adjust the burner height on my ILVE range?

   This process should only be completed by an authorized servicer.

    

8. How do I center the burners on my ILVE range?

   If the burners are off-center, this can cause uneven cooking at best and hazardous conditions at worst. An authorized servicer can center your burners.

V. Troubleshooting

1. What do I do when my Nostalgie or Professional Plus oven buttons get stuck?

   When the oven buttons get stuck, pull out the entire button and check for dirt or dust. After confirming that the button is entirely clean, reinsert the button for use.

    

2. How do I reset the oven’s thermostat on my Majestic II range?

   Resetting the oven's thermostat requires that your range be completely cooled down and disconnected from the power source. First, remove warming drawer's door and panels. Next, locate the safety thermostat, a red button, and press it with the point of a sharp object until you hear a click to complete the reset. Reattach the warming drawer's pieces and reconnect your range to power to confirm that the reset was successful.

    

3. Why is one of my ovens on my ILVE range not working?

   If you find a blinking A on your Professional Plus or Nostalgie range’s analog screen, your oven is on Automatic Mode. Hold down the Cooking Time() and End Cooking Time ( ) buttons simultaneously to take your ovens out of Automatic Mode.

    

4. Why can I not turn on my gas burners?

   ILVE ranges and cooktops are designed to conform to the highest safety standards in Italy. Therefore, the burners are each equipped with a thermal coupler in order to prevent the burners from getting switched on by accident. This means that you must hold down the knob for three to five seconds to ignite the burner.

VI. Function

1. What is the maximum weight the rotisserie can hold?

   The rotisserie can hold 9.92 pounds or 4.5 kilograms.

2. What is the correct way to position the gas burners?

   It is important to position your range's burners correctly for proper use, even cooking, and to remain in good standing with your warranty. Ensure that all pieces of the burner are laying flat and that the screws below the burner are tight.

    

3. Where is the gas line connection for my range?

   Gas line connections are on the back side of the oven and are approximately eleven inches from the floor. Please see your model’s spec sheet for exact guidelines and placement.
   
   All gas connections must be made according to the national and local codes. The gas supply line must be the same size or greater than the inlet line of the appliance.

    

4. What is the thread size of the gas connection?

   It is the standard 1/2 inch NPT inlet for gas connection.

5. How do I use a stainless steel ring reducer on my ILVE range?

   Select models come with a stainless steel ring reducer, which functionally creates more surface area on top of your burner. This accessory allows our customers to use smaller pieces of cookware with ILVE ranges. Simply place the ring reducer on top of the grate's four prongs to begin use.

    

6. Can I light burners manually if the power goes out?

   Yes, our gas cooktops, gas range stovetops, and dual fuel range stovetops can all be lit manually.

7. How do I use the cooking functions on the Nostalgie and Professional Plus oven knobs?

   Dual fuel and electric single and left-side ovens have nine cooking functions and gas and right-side ovens have four, controlled by a knob identical to that of the burners. Hold down the knob and turn to the left or right to modify your oven's cooking function.

    

8. Are my ILVE range's legs removeable or adjustable?

   The legs on all ILVE ranges are removeable. The tubular legs on Nostalgie and Professional Plus models are adjustable by four inches.

9. Does my ILVE range require a high-altitude kit to work properly at high elevations?

   If this was noted properly on your order, then the high-altitude kit was installed in our factory. If this was not noted on your order, we recommend purchasing a high-altitude kit and soliciting an authorized servicer to assist you.

10. Is the broiler in my ILVE range gas or electric?

    If you have a gas model, your broiler is gas with infrared. If you have a dual fuel or electric model, your broiler is electric.

11. How does the warming drawer operate on my ILVE range?

    In Nostalgie and Professional Plus ranges, the warming drawer will operate with the residual heat from the oven. In Majestic II models, the warming drawer has its own power source and is operable from the range's touch screen.